APPOINTMENT, CANCELLATION, REFUND POLICY & MORE
We appreciate your patronage and are committed to providing an excellent experience. Due to the exclusive services that we offer, we have enacted policies to ensure all clients are given quality service and the opportunity to enjoy our wellness therapies. We understand that unforeseen events occur that may cause a need to cancel an appointment. In our commitment to provide an outstanding experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
CANCELLATION & NO-SHOW POLICY:
As a courtesy to other clients & therapists, appointments must be canceled a minimum of 24 hours in advance. If the booking was made on the same day, notify us at least 3 hours prior. We require a credit card number to hold appointments for all clients. Credit card information is securely kept on file for future appointments. No fee will be charged for appointments that are cancelled or rescheduled with at least 24 hours notice or if you show up for your scheduled appointment. Appointments canceled or rescheduled without a minimum of 24 hours notice will result in a cancellation fee of the full service. The same fee applies to no-shows. Moreover, booking your next visit will require paying an unreturnable deposit worth 25% of the service you want to book. Two or more missed appointments equal being fired from the studio.
Please arrive to your appointment at least 5 minutes prior to the scheduled time. All services offered have a specific time schedule, and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.
LATE ARRIVAL POLICY:
All appointments begin and end on time so that the next client is not delayed. If the treatment does not start on time, the treatment time will be reduced accordingly, and you will be still be required to pay full price. If a client is more than 15 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation. We regret that late arrivals will not receive extension of scheduled appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival.
We accept cash and all credit cards. All services must be paid in full at the time of visit.
Due to the nature of our services, there are no refunds, or exchanges on services, gift certificates, or purchased products at any time. Please see the owner if you are unsatisfied with any service received so that we may attempt to remedy the situation to the best of our ability.
PRIVACY & RIGHT OF REFUSAL POLICY:
We will not give or sell your information to a third party. Client data is stored in a secured electronic database for your protection. We reserve the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service..
In order to maintain a tranquil and stress-reducing experience, please silence cell phones while inside the studio. When in the service area, be mindful of others. Keep conversations at a low volume. These policies were adopted to ensure that the therapists time, the studio and its efforts be respected and to ensure that your scheduled service be a stress-free and relaxing experience.
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
KIDS IN THE STUDIO:
As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the studio. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.
PETS IN THE STUDIO:
As much as we love our furry companions, the studio is not a good environment for pets. Besides the fact that it is against city and state health regulations to have animals in the salon, we also have to consider our clients who may be allergic or not as ‘in-love’ with pets as others may be. The State Board of Cosmetology and the Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in a studio at any time. Service dogs, not emotional support animals.
These policies were adopted to ensure that the therapists time, the studio and its efforts be respected and to ensure that your scheduled service be a stress-free and relaxing experience.
1906 E NC Highway 54, Suite 200A, Durham, NC 27713.
We are located in building 200 (behind building 100) 1st Fl.
Open by appointment only.